GENERAL PRIVACY POLICY

Last updated: May 2026

TANOKE is operated by Seven Grains Pte. Ltd. (“TANOKE”, “we”, “our” or “us”).

We respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we may collect, use, disclose and protect your personal data when you visit our website, make a reservation, contact us or otherwise interact with TANOKE.

Information We Collect

We may collect personal information when you:

Make a reservation
Submit an enquiry
Sign up for our mailing list, promotions or updates
Purchase tickets, dining experiences or gift-related products
Contact us by email, telephone, WhatsApp or social media
Attend an event or dining experience
Interact with our website or online advertising

Depending on your interaction with us, the information collected may include:

Name
Email address
Telephone number
Reservation and dining details
Dietary requirements and special requests
Enquiry or correspondence details
Marketing preferences
Information about how you interact with our website

Payment-related information may also be processed by third-party payment or reservation providers where applicable.

How We Use Your Information

We may use your personal data to:

Process and manage reservations, enquiries and purchases
Communicate with you regarding your booking or request
Provide customer service and respond to feedback
Make appropriate preparations for dietary requirements or special requests
Manage events and dining experiences
Send marketing communications, promotions and event updates where applicable
Improve our website, services and guest experience
Analyse website traffic and marketing performance
Maintain business and administrative records
Comply with applicable legal and regulatory requirements

We will collect, use or disclose personal data only for purposes that are reasonably appropriate in the circumstances and in accordance with applicable data protection laws.

Marketing Communications

If you subscribe to TANOKE's mailing list or agree to receive promotional updates, we may send you news, offers, dining experiences and event information. You may unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

You may also contact us to withdraw your consent to receive marketing communications. Withdrawal from marketing communications will not affect service-related messages that may be necessary in connection with an existing reservation, enquiry or transaction.

Cookies and Website Analytics

Our website uses cookies and similar technologies to support website functionality, understand how visitors use our site and measure the effectiveness of our marketing.

Third-party services used on or in connection with our website may include:

Google Analytics
Google Ads
Meta, including Facebook and Instagram
TableCheck
Wix

These services may collect information in accordance with their own privacy policies and technologies.

Where available, you may manage your cookie preferences through the cookie settings on our website. You may also manage cookies through your browser settings.

Sharing of Personal Data

We may disclose personal data to third-party service providers where reasonably necessary to operate our business and provide our services.

These may include providers supporting:

Reservations and booking management
Website hosting and technology
Payment processing
Email and marketing communications
Analytics and advertising
Event and ticket management
Other operational or administrative services

We do not sell your personal data. Where personal data is disclosed to service providers, we take reasonable steps to ensure that it is handled appropriately and for the relevant purposes.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services. TANOKE is not responsible for the privacy practices or content of third-party platforms. We encourage you to review the privacy policies of those services where applicable.

Protection of Personal Data

We take reasonable administrative, physical and technical measures to protect personal data in our possession or control against unauthorised access, collection, use, disclosure, copying, modification, loss or similar risks. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Retention of Personal Data

We retain personal data only for as long as it is reasonably necessary to fulfil the purposes for which it was collected, to meet legitimate business or operational requirements, or to comply with applicable legal and regulatory obligations. When personal data is no longer required for these purposes, we will take reasonable steps to delete, anonymise or otherwise cease retaining it.

Transfer of Personal Data Outside Singapore

Some of our service providers and technology platforms may process or store personal data outside Singapore. Where personal data is transferred outside Singapore, we will take reasonable steps to ensure that it receives a standard of protection comparable to that required under Singapore's Personal Data Protection Act 2012.

Access and Correction

You may contact us to request access to personal data that we hold about you or to request correction of inaccurate or incomplete personal data.

We may need to verify your identity before processing such a request. Requests will be handled in accordance with applicable law.

Withdrawal of Consent

Where we rely on your consent to collect, use or disclose personal data, you may withdraw that consent by contacting us. Please note that withdrawing consent may affect our ability to provide certain services to you, depending on the nature of your request. We will inform you of any likely consequences of withdrawing consent where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services or legal requirements. The latest version will be published on this page together with the date it was last updated.

Contact Us

If you have any questions about this Privacy Policy, wish to make an access or correction request, withdraw consent, or raise a concern regarding your personal data, please contact:

Data Protection Contact
Seven Grains Pte. Ltd. / TANOKE
7 Purvis Street, Level 2
Singapore 188586

Email: tanoke@sevengrains.sg

For general restaurant enquiries and reservations, please contact TANOKE through our usual contact channels.